Your data team

The data work by the month, for a fixed fee: refreshes watched, pipelines maintained, new pages added, questions answered. The same people who built it, already inside your systems.

Three plans

Support

From $300a month

Refresh monitoring, fixes when a source changes, and two hours of changes each month. For a Starter dashboard or a single report.

Data team

From $900a month

Everything in Support, plus five hours a month for pipeline upkeep, new dashboard pages and ad hoc questions, and a monthly review call. Hosting for a web dashboard or a custom system is included.

Partner

From $1,500a month

Everything in Data team, with ten hours, a response the same business day, and a quarterly roadmap of what to build next.

Extra work beyond the hours is $125 an hour. Hours do not roll over. Month to month, cancel any time.

What a month looks like

Refreshes checked every morning

If a source changes or a refresh fails, we know before you open the page, and we fix it inside the plan.

Requests in writing

Send a question or a change by email. You get an estimate against your hours before we start, and the work lands on the page you already use.

A monthly review

Thirty minutes on what the numbers did and what to build next. Data team and Partner plans.

Hosting and backups

Web dashboards and custom systems run on managed hosting inside the plan, with nightly backups and a restore we test.

What counts as a request

A new page on the dashboard, a new source, a changed rule, a one-off question answered with a query, a column added to a report. Each one draws from the plan's hours.

Fixing our own bugs never counts. A new system, or a project larger than the monthly hours, is quoted separately, with the plan's hours applied first.

Before we start

What we ask

  • What runs today, and who built it
  • What breaks, and how often
  • How many requests a month, and from whom
  • Who approves a change before we make it
  • What you pay for support today

What we need from you

  • Access to the dashboards, pipelines and code we will maintain
  • One contact who sends requests and approves estimates
  • The hosting and licence accounts in your name, with us added
  • A standing 30-minute slot each month for the review

What will not work

  • An unlimited-hours expectation
  • Changes approved by nobody
  • Code we are not allowed to read
  • Same-hour fixes on a Support plan (that is Partner)

Tell us what breaks and how often.